Your support tickets, resolved automatically.

By default no, it only creates drafts. You can optionally enable auto-send; replies are then sent automatically only on sufficiently confident matches (your knowledge base or a previous reply), within your business hours and with a window to cancel before it sends.

Only what's needed: cleaned email text for drafting, 90-day default retention (configurable). When you disconnect the mailbox, all content is deleted immediately.

The Gmail connection runs through a Google-verified integration provider (Unipile, EU infrastructure). Your credentials never touch our servers.

German (with correct formal/informal address) and English. More languages automatically, depending on the customer's message.

Yes, both.

Yes. The inbox is shared in real time: new messages and drafts appear instantly, you can claim a conversation so no one answers it twice, and you can see who's currently working on it.

Yes. Alongside email (Gmail plus your own IMAP/SMTP mailboxes), SupportWunder handles WhatsApp, Telegram and website chat in the same inbox. The AI drafts a reply, you review and send. Connect a WhatsApp or Telegram account, plug in your own Telegram bot, or embed the chat widget on your website.

You pay per resolved case, meaning one customer conversation handled through to resolution, no matter how many messages it took. An email reply or a chat conversation within a 24-hour window each counts as one resolved case; chats you handle entirely by hand are free. Every plan includes a monthly quota of resolved cases; beyond it, extra cases are €1.00 each via prepaid packs that never expire.

One customer conversation handled through to resolution, not each individual message or draft. It's the unit your plan and usage are measured in, no matter how many messages it took.

Because it lines up our incentives with yours. We earn only when a conversation is actually resolved, not per message, per seat, or per AI draft. The more we automate and the more time we save your team, the more value you get for the same resolved case.

Rarely, and it measures the wrong thing. Unlimited conversations sound generous, but they decouple the price from whether you were actually helped — the vendor earns the same whether the AI resolves or just occupies. With us you pay €50 for 150 resolved cases and €1.00 for each additional one. If you answer entirely yourself, without sending a draft, the case costs nothing.

Credit and debit cards, plus Apple Pay and Google Pay, handled securely by our billing provider, Creem. The exact options shown at checkout can vary by country and device. You don't need a card to start, only when you upgrade.

No. Your customers' messages and your knowledge base are used only to draft replies for your own account, never to train AI models. Text is processed through OpenAI's API, which does not use API data to train its models, and you can delete a mailbox's content at any time.

It won't make something up. SupportWunder only answers from your knowledge base. If the information isn't there, the draft says so honestly and the conversation is handed to a human instead of guessing. That's the point of grounded drafting: no confident-sounding wrong answers to your customers.

Yes. Invite teammates by email and give each a role: an owner manages billing and settings, editors manage the knowledge base and AI settings, and agents work the shared inbox. Everyone sees new messages and drafts in real time and can claim a conversation so no one answers it twice.

Usually minutes. Sign up free (no credit card), connect a channel (a mailbox, WhatsApp or Telegram, or the website chat widget) and add at least one knowledge-base entry so the assistant has something to answer from. Drafts start appearing right away; you review and send until you're confident enough to turn on auto-send.