Help center

From signing up to your first AI-drafted reply.

What the assistant is allowed to know, and how to teach it.

Which inboxes and chat accounts you can connect, and how.

Where drafts show up, how to check them, and when to give one a second look.

The conversation lifecycle. From new message to resolved, and back again.

Letting SupportWunder send straightforward replies on its own, and staying in control while it does.

Collect requests, show progress and publish released changes.

Inviting teammates, what each role can do, and agent profiles.

What counts as a resolution, what each plan includes, and how to top up or upgrade.

Asking customers how a conversation went, and where to see the results.

Embedding a chat bubble on your site, and how it decides when to answer on its own.

Common questions when something doesn't look right, and how to reach support.

How SupportWunder keeps a human in the loop, what the assistant will and won't say, and where to read the legal details.

Let your own application vouch for signed-in customers, offer an email code as a fallback, and see how each person was identified.

Configure an integration, sign short-lived assertions on your server, and connect them to the chat widget.

Add SupportWunder to your home screen and handle support from your phone.