Connecting a channel
Connect the inbox or chat account your customers actually write to. Each connected channel is triaged and drafted independently, with its own voice and behavior settings.
Channels on every plan
- Email (IMAP/SMTP): connect almost any mailbox directly with a username and password: WEB.DE, GMX, T-Online, IONOS, mailbox.org, Fastmail, or a custom domain.
- Telegram bot: connect an official Telegram Bot API bot.
- Website chat: a chat bubble on your own site, see The website chat widget.
The free plan includes one channel in total: one mailbox, one Telegram bot, or the website chat. On every paid plan you can connect as many of these as you like.
Paid plans only (hosted sign-in)
- Gmail, WhatsApp, and a personal Telegram account connect through a hosted sign-in screen instead of a password, and require a paid plan. Gmail no longer allows plain password IMAP access, which is why it uses this hosted flow rather than the IMAP form below.
Each paid plan includes a set number of these hosted accounts. Once you've reached it, connecting another one is refused with a hint to upgrade; nothing extra is ever charged on top of your plan. See Plans and billing.
Outlook mailboxes (including Hotmail and Microsoft 365) can't be connected at the moment. Microsoft no longer allows password IMAP access, and the hosted sign-in doesn't offer Outlook.
Connect an email inbox (IMAP)
- In Settings → Channels, click Connect IMAP mailbox.
- Enter the address, then pick your provider from the preset list. It fills in the correct server settings for you. If your provider isn't listed, open the advanced fields and enter the IMAP/SMTP host, port, and encryption yourself.
- Enter the mailbox's username and password.
- Click Test connection to confirm the login works before you save anything.
- Click Connect to finish.
Once connected, only new incoming mail is picked up automatically. To pull in older messages (and let the assistant learn your writing style from what you've already sent) run the import step afterwards and choose how far back to go.
Connect a Telegram bot
- In Telegram, message @BotFather and send
/newbot, following its prompts to create a bot and get a token. - In Settings → Channels, click Telegram bot, paste the token, and click Connect bot.
- The token is verified and the webhook is registered automatically, no account login, no session. The bot starts forwarding messages right away.