Team members and roles

Most organisations aren't a one-person show. SupportWunder lets you invite teammates by email and gives each of them one of three roles, so the whole team can share an inbox without everyone needing full control.

Inviting a teammate

From the team page, an owner enters an email address and picks a role, and an invitation goes out by email. The invited person clicks the link, sets a password, and their account and membership are created together, there's no separate signup step.

Someone who already has a SupportWunder account can accept with that account instead. They confirm it's theirs by signing in, and your organisation is added to it as a second membership. They then switch between organisations from the menu at the top.

Roles

• Owner: full control: can invite/remove teammates, change roles, and manage billing.
• Editor: everything an agent can do, plus writing and activating knowledge-base entries and shaping how replies sound (tone, greeting and sign-off, signature, reply language and length). Billing, team management, custom rules, auto-send, data retention and ignore lists stay owner-only.
• Agent: handles the inbox and conversations day to day; read-only on the knowledge base.

Only an owner can invite people, change someone's role, or remove them. Every organisation must keep at least one owner. You can't demote or remove the last one.

Agent profiles

Each teammate has an agent profile: a display name, title, avatar, and an optional signature, separate from their login. It's what shows up on the drafts and replies they handle, so customers see a person, not just an account.

Current limits

Removing a teammate hands any conversations still assigned to them back to the shared pool immediately, and signs them out everywhere right away.