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Getting started with SupportWunder

SupportWunder turns your customer messages into ready-to-send replies. It reads an incoming message, drafts an answer from your knowledge base, and hands it to you to review and send.

  1. Incoming message
  2. AI draft
  3. You review
  4. Send

1. Create your account

Sign up with your email and a password. You get an organisation and a free plan automatically, no credit card needed to start.

2. Add your knowledge

The assistant only answers from what you give it. Add at least one knowledge-base entry and activate it before you expect drafts: new entries start as drafts and aren't used until they're active. The setup checklist ticks this step off once an entry is active. See Building your knowledge base.

3. Connect a channel

Connect the inbox or chat your customers write to, see Connecting a channel.

4. Review and send

New messages get a draft reply. You review, edit if needed, and send. That's it.